According to analysts, the 10 most important IT forecasts are as follows:
1. Bringing a digital approach to customers and operations: By 2024, companies that have switched to digital technologies will provide responsive customer experience and sustainable operational models by transferring 70% of all technology and service costs to "as a service" and results-oriented models. These investments will be required to support a variety of customer acquisition scenarios and data-driven operations.
2. New fundamentals of cloud technologies: By 2023, 40% of companies will restructure the processes of choosing cloud products, focusing on business results rather than IT requirements. Managing, optimizing, and protecting a variety of cloud resources and data arrays will be the most important operational tasks for IT companies.
3. Management becomes the main task for IT teams: By 2023, 80% of companies will use cloud services with artificial intelligence (AI) support to manage, optimize and protect dispersed resources and data. Unfortunately, 70% of companies will not be able to achieve full returns due to the discrepancy between the skills of IT specialists and a small number of highly qualified personnel in the IT field, as well as due to the active luring of successful employees from medium to larger businesses.
4. The principle of "everything as a service" is becoming ubiquitous: By 2022, 40% of the IT budgets of large companies will be redistributed through the introduction of integrated service packages based on this principle in areas such as security, cloud platforms, virtual workspace, and communications.
5. Systemic technological transitions are coming: By 2026, company executives faced with systemic or mandatory transitions will triple their IT costs to develop new environments, but will struggle to achieve the necessary 6-fold increase in the efficiency of operational technologies. IT organizations working with clients from various industries are recommended to think about how several system changes (for example, related to 5G networks, electric vehicles, or blockchain) will affect technological plans and business priorities.
6. Automate and supplement: By 2024, 70% of companies will receive twice as much significant return on investments in technologies that expand the activities of employees and customers, compared with investments in automation of individual processes. The greatest benefits will come from comprehensive efforts aimed at expanding the experience and decision-making activities for clients, patients, students, and ordinary employees.
7. Data management creates both challenges and opportunities: By 2025, regional differences in the requirements for confidentiality, security, placement, use, and disclosure of data will force 80% of businesses to rebuild their data management processes that work autonomously. Successful companies will use digital sovereignty for new investments in resource and data management strategies, as well as for IT automation projects.
8. Rethinking the digital experience: By 2023, 50% of multinational companies will direct half of their expenses to new technological equipment and communications, as well as to modernize and rethink the experience of interacting with customers and employees. Companies that optimize digital technologies in terms of work, health, and entertainment will gain a long-term advantage in attracting and maintaining customer loyalty and opportunities to increase their number.
9. Sustainable development is becoming a reality: By 2025, 60% of countries will have digital sustainable development teams whose tasks will include assessment, certification, and coordination of the use of data and analytical platforms for sustainable business and IT development. By 2024, new tools, data, and analysis will make it easier to set meaningful sustainable development goals, but achieving these business and regulatory goals will still remain a challenge for most companies.
10. Data control will be scrutinized: By 2025, valuations of public companies will be based on confidence in controlling the correct and efficient use of data to the same extent as in financial control, which will lead to increased spending on data-driven solutions. IT leaders should prioritize the choice of technology and service partners based on their ability to solve the most important business tasks, according to IDC.
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